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Assigning and Scheduling Service Visits in a Mixed Urban/Rural Setting


Mark Antunes, Vincent Armant, Ken Brown, Daniel Desmond, Guillaume Escamocher, Anne-Marie George, Diarmuid Grimes, Mike O'Keeffe, Yiqing Lin, Barry O'Sullivan, Cemalettin Ozturkā€ , Luis Quesada, Mohamed Siala, Helmut Simonis, Nic Wilson

Publication Type: 
Refereed Conference Meeting Proceeding
n this paper we describe a complex optimization application arising in maintenance scheduling, developed in close collaboration with an industrial partner. We have to plan and schedule preventive and corrective maintenance activities at customer sites by a group of traveling repair technicians. A specific property of the problem considered here is a mix of customers in both urban centers and rural areas. This means that travel times between customers must be considered when balancing overall workload for each agent. We discuss a problem decomposition compatible with current management practice, describe different solvers for the individual problem steps, and show results on real-world data from the industrial partner.
Conference Name: 
International Conference on Tools with Artificial Intelligence
Proceedings of the 30th IEEE International Conference on Tools with Artificial Intelligence
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Publication Date: 
Conference Location: 
National University of Ireland, Cork (UCC)
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